Customer Service Representative | Call Centre Employee SpangenbergGroep 09-12-2023

  1. Customer Service Representative | Call Centre Employee SpangenbergGroep 09-12-2023

Werken in Limburg

 

Introductie vacature 

Customer service representative | call centre employee | part-time | full-time

CALL US!

+31 (0) 85-8884661

We need colleagues, not just any colleagues but those really good ones. Of those colleagues that everyone says: 'wow, who is that!?''

We are looking for someone who personally enjoys being helped well on the phone. You call with a problem or question and BAM, that employee gets it. He/she is clear, makes you feel good and is friendly. Someone who has a knack of making every conversation a party. Someone like that, you know? If you already recognise yourself (or someone you know) in this, be sure to read on. We might just be a good match.

Where will you end up?

At SpangenbergGroup (never heard of it, just Googling). We have all kinds of clients that we help with their customer service. Usually companies hire us because we are just pretty good at doing customer service. We are not that big, but very cosy. The atmosphere is informal and because we are a family business, the dynamics are often just a bit *different* (*read whole) than at larger companies.

Our contact centre is run by brother and sister Floris and Clair Spangenberg, aka the bosses. They are supported by the operations boss who in turn directs the team leaders, who are called our project bosses. That sounds like a lot of bosses, but at our headquarters in Maastricht you mainly notice the short lines of communication and informal atmosphere within our team. Our open-door policy is much appreciated. But now you're thinking what do my future colleagues themselves think about this? They will be happy to tell you that themselves!

'I have now been working at SpangenbergGroup for 1.5 years and am enjoying myself. Things here are really different from any other random call centre. My project boss is very easy to deal with, but I know I can walk into the operations boss' office with the same ease. And even with the management, the door is always open. It is a family business and you really feel that. Everyone is left to their own devices. In addition, the cup-a-soup, office fruit, sweets and chocolates and ample coffee choices are appreciated by many of us. All free, by the way! Ow, and the paid break that I haven't had before either. I won't be leaving here for a while!''

You don't have to fly down the corridors with a cape or show off your muscles in a cool pose to be that real hero for us. Do what you do best, be open to learning and feel responsible for the clients of the project you work for. You will join a company with enthusiasts who are working every day to help out that customer in need.

The client

You've been triggered, otherwise you wouldn't have gotten to this bit of text. So we'd like to tell you a bit more about the client we need you for. This one is in the world of swimming pools. Whaaat? Yep, swimming pools! Especially during the sunny periods, it is impossible to imagine gardens without swimming pools, jacuzzis, heat pumps and inflatable figures. You probably know someone who sets up a pool in the course of spring or summer and enjoys it throughout the period. Big chance that it was bought from our client. And of course, sometimes a customer wants advice about it, or something breaks down, or someone wants to order the whole bubs but has no idea where to start and what is needed. Well, so it's you! You are the one who can help this customer through the whole process of ordering stuff and installing it. Do you have to be technical to do that? No way! Everything is laid down and described in clear documentation.

It is an ideal project to make some good money during the summer peak. Chances are the summer will only cost you money otherwise. ?. And not unimportantly, your working hours are between 9 a.m. and 6 p.m. on weekdays. So no weekends and evenings!

You...

  • You are an enthusiastic go-getter;
  • Masters the Dutch language perfectly;
  • Are available for 24 to 32 hours per week;
  • You are flexible within standard office hours;
  • Are preferably also proficient in German;
  • Preferably have about 1 year of customer contact experience (preferred). Feel free to do so in hospitality or other service profession.

We offer...

  • A fun workplace with passionate colleagues and a dynamic team;
  • A workplace on the outskirts of Maastricht-Centre;
  • Internal training on the job, paid of course;
  • Paid break;
  • Plenty of bang for your buck, depending on your age and work experience;
  • Flexible work schedule;
  • Free fruit, chocolate, cup-a-soup, coffee and ice creams in summer!

Apply directly?

Have you found a great vacancy? Use the form below to apply easily. As soon as we receive it, our HR department will take a look at it. They will then contact you very soon.

Vacature eisen

Unknown

 

FunctietitelMedewerker Klantenservice
Indicatie salaris (min – max]onbekend – onbekend
OpleidingsniveauMBO
Aantal uren (min – max)24 – 32
ContactgegevensUnknown , Unknown Unknown
Type contractVast
BrancheAdvies/Consultancy
LocatieMaastricht, Limburg,Nederland
Soliciteer directhttps://spangenberggroep.nl/en/

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