Customer service representative - French Randstad 14-01-2024

Werken in Limburg

 

Introductie vacature 

The Dealer Part Support is dealing with global escalations for parts in the Mercedes-Benz logistics chain. They support headquarters, dealerships and retailers.
For this department we're looking for a logistic service representative!

what we offer

• Hybrid working
• International and dynamic environment
• Personal development
• Flexible contract
• Maastricht, The Netherlands
• Logistical customer service

who are you

You are a real problem-solver and already have experience within the (logistic) customer service. You have a basic understanding of demand and supply and also logistic processes.

Next to this you can relate to customers problems and have strong communication skills.
You have no problems with working in a dynamic environment and you have good stress tolerance.

• You are able to communicate fluently in English;
• (Near-) native level of the French language;
• You're stress resistant;
• Open-minded;
• You have good IT-skills;
• You can act as a brand ambassador.

what will you do

Dealerships order parts on a daily basis. You will handle those incoming inquiries according to company policies and with usage of the correct systems.
Escalated inquiries are also a daily task. You will handle these escalations as good as possible and act if necessary. With your understanding of logistic processes you look for solutions.

You will have contact with dealerships and the supply manager.

• Handle escalations;
• Maintain relationship to dealerships;
• Monitor workload and escalations;
• Analyse logistic issues.

where will you work

Working for Mercedes-Benz Customer Assistance Center means working in the beautiful city of Maastricht, The Netherlands! The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and take on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

• International environment
• Dynamic workplace
• Great team

job application

Do you recognize yourself in this profile? Apply quickly by clicking the "Sollicitatie" button below! If you have any questions, please do not hesitate to contact us!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

Vacature eisen

Unknown

 

Functietitel	Customer Service Manager
Indicatie salaris (min – max]	onbekend – onbekend
Opleidingsniveau	MBO
Aantal uren (min – max)	40 – 40
Contactgegevens	Unknown , Unknown Unknown
Type contract	Tijdelijk
Branche	Telecom
Locatie	Maastricht, Limburg,Nederland
Soliciteer direct	https://easyapply.jobs/r/UjnVyzU219N8CU3i8K6h

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