Senior Customer Service Representative - German Randstad 31-10-2023

Werken in Limburg

 

Introductie vacature 

At Mercedes-Benz, we strive to provide our customers with an exceptional experience. We believe that the
satisfaction of our customers is the cornerstone of our success, and we strive to do more than just meet the needs of our customers. We are currently seeking passionate and customer-focused individuals to join our Customer Advocacy Team. As a member of this team, you will play a critical role in providing our customers with excellent support throughout their contact with us and achieving our strategic target.

what we offer

• Multicultural and dynamic work environment
• Customized individual development plan
• Competitive performance-related salary increase
• Working hours: Monday - Friday 08.30-17.00h.
• Mercedes-Benz contract
• Relocation package (if needed)

who are you

• Previous experience in customer service or similar role is a plus;
• Excellent interpersonal and communication skills (written and verbal);
• Excellent German language skills (written and verbal);
• Good command of English (written and verbal);
• Solution-oriented and proactive mindset;
• Ability to remain calm and composed in difficult customer situations;
• Empathy and a genuine passion to help customers;
• Detail oriented with excellent organizational and time management skills.

what will you do

In the Customer Advocacy Team, you act as second level support for our customers and advocate for the customer's interests within our company. You act as a link between our customers and Mercedes-
Benz, advocating for their needs and driving improvements in our products and services. Your goal is to ensure customer satisfaction, build strong relationships and contribute to our overall success.

• Main point of contact for customer complaints, issues and concerns, providing fast and professional support through various channels;
• Handle international roadside assistance escalations;
• Actively and empathetically listen to customer feedback, understand and address customer needs;
• Effectively escalate complex issues to the appropriate parties when necessary;
• Maintain accurate records of customer interactions, including complaints, resolutions and feedback;
• Identify patterns and trends in customer inquiries and suggest proactive measures to avoid recurring issues and improve customer satisfaction;
• Actively assist in the development and implementation of customer-focused initiatives and programs;

where will you work

The Mercedes-Benz Customer Assistance Center in Maastricht is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales. 1100 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance.

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For over 25 years Mercedes-Benz CAC has aimed to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues who contribute to the success of our company.

job application

Do you recognize yourself in this profile? Apply quickly by clicking on the "Apply" button below! If you have any questions, feel free to contact us!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

Vacature eisen

Unknown

 

Functietitel	Customer Service Manager
Indicatie salaris (min – max]	onbekend – onbekend
Opleidingsniveau	MBO
Aantal uren (min – max)	40 – 40
Contactgegevens	Unknown , Unknown Unknown
Type contract	Tijdelijk
Branche	Telecom
Locatie	Maastricht, Limburg,Nederland
Soliciteer direct	https://easyapply.jobs/r/siOKNMs20MYnHs2GulOm

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