Delivery Do I need to identify myself when my parcel is delivered? If you collect the parcel from a PostNL pick up location you do need to identify yourself with a valid passport or ID card. You don't have to identify yourself when the parcel will be delivered at your home or work address. Is it possible to deliver my parcel at a PO Box? Your delivery address must contain a house or work address. If you do enter a mailbox as delivery address, your package will be delivered at the nearest PostNL pickup location. As soon as we ship your order, you will receive an e-mail with a link to the PostNL Track&Trace website where you can track the status of your package. If you want a different colour, size or model, you need to return your current order and place a new order in our webshop (or buy the item in one of our stores in Maastricht). If an item does not meet your expectations, you may return the item within 14 (calendar) days of receipt, provided unworn, undamaged and in the original packaging. Enclose the return form, which you received with your order, with your return. You are solely responsible for returning the goods within 14 days. Am I responsible for the costs of the return? Please make sure you take the parcel to a post office within 3 days. The post office servant will add a barcode to your parcel following a 3S-code. - Register your return via or fill in the contact form; As soon as we have received your return, it will be checked. After this, will refund the purchase amount within two working days. If an item does not meet your expectations, you must return the item within 14 (calendar) days of receipt, provided unworn, undamaged and in the original packaging. Follow the instructions on the return form, which is included with your order. Returns without return form or which have not been registered before shipment, will not be processed. In addition, you are solely responsible for registering your return shipment and for returning the goods within 14 days. Within what term will the purchase amount be credited? As soon as your return has been received, the purchase amount will be credited to the account you paid with within 2 working days, provided the item is unworn and undamaged and in the original packaging. Can I return my order in one of the stores? It is only possible to return in one of our stores in Maastricht during the week. This must be done within 14 (calendar) days of receipt, provided that the item is unworn and undamaged and in the original packaging. To do this, follow the instructions on the return form that you received with your order and which you should add to your return shipment. * Returning in one of our stores is not possible due to the lockdown. We want to offer you the service of returning at our webshop location in Maastricht. Please send an email to to make an appointment. Because returning to us is entirely at your own expense, there is no return sticker with our orders. What should I do if I have a complaint? If you are not satisfied with the shoes or other items you bought from MONFRANCE shoes, you can submit your complaint to our customer service . Please send an e-mail with your order number and pictures of the complaint. Which complaints are not covered by the guarantee policy? Complaints that are not covered by the guarantee policy are: Step 1 : Remove dirt, mud, manure, salt water etc. with clean cold water using a brush if necessary to get rid of more stubborn grime. Step 4 : Dry naturally; ideally air dry for 24 hours before any further treatment. Never use artificial heat or leave near an open fire or range. Step 5 : Spray Dubarry Footwear Protector all over, particularly to any suede or nubuck leather on your boots; apply several layers, allowing absorption of each layer, before applying the next. How do I take care of my pony hair product? Leather bags and shoes are made of the flesh side of leather. In addition, 'pony hair' items are made of the hair side of this leather. Although it is called pony hair no ponies are used for the production of this material. Taking proper care of your 'pony hair' product will keep it in good condition and will expand its lifespan. For correct care of this material we refer you to the following suggestions: How do I take good care of my shoes and boots? If you want to enjoy your shoes as long as possible, we advice you to make them last longer by applying the following instructions: Normally, the piping of the sole will not come in contact with the ground. Should this happen unexpectedly, it may cause damage to the nose. Placing a new piece of band on the nose, which will always stay a little visible, is a way to repair this damage. Guarantuee: this complaint falls under wear and tear damage and will therefore not be covered. We are proud of the quality of our UGG collection. If you take the points stated above to heart you will enjoy this beautiful product for a long time. We guarantee quality, luxury and a unique and cozy comfort! We conduct an extensive quality check before shipping your order. If an item does not meet our requirements, you will be informed by email. If your order consists of multiple items, we will refund the amount paid for the item that does not meet our quality requirements and ship the other part of your order.
You can return your parcel on own costs by mail or deliver your parcel in one of our stores in Maastricht. Please note that returning in our stores is only possible from Monday to Friday and is free of charge.
We recommend you keep your return shipment receipt in case your parcel might accidentally be lost or damaged. You can then use this shipping receipt to file your complaint at PostNL/Bpost/DPD. Unfortunately, we cannot act as a mediator.
- Fill in the return form and add it to your order. Without a return form the store employee cannot accept your return shipment;
- Then package the items in the original shipping box;
- Return your package after a return notification within 3 working days on presentation of your invoice in one of our stores in Maastricht.
Please note , this is only possible during the week.
The return shipment will be handled by the webshop. The webshop credits the purchase amount as soon as possible.
You cannot exchange your online order in the store. If you want a different color, size or model, this purchase can be settled in the store or re-ordered in our webshop.
*MONFRANCE shoes reserves the right to charge shipping costst for customers who frequently return orders.
You can return items for free in one of our stores in Maastricht. We keep the date that the package was delivered at the delivery address as the receipt date.
If you want to exchange an item, please return the item in question and place a new order in our webshop for the item you want.
*MONFRANCE shoes reserves the right to charge shipping costst for customers who frequently return orders.
After crediting, it can take a few working days before the purchase amount is visible in your account.
Keep in mind that the return will be handled by the webshop. This means that you will not get a refund in the store. The webshop will credit the purchase amount to the account you have paid with as soon as possible.
To return an order, you must remove or cover the old shipping sticker that is on the shipping box and write our address on the box.
You can then return the package to your nearest parcel point by registering it as a shipment.
As soon as we have received your package, we will process this return and within a few days you will receive the purchase amount of the returned shoes refunded to the account with which the order was placed.
Please note that pony hair cannot be repaired when damaged. Damages to pony hair are always considered as wear and tear damage. Since hair loss is inevitable, pony hair products do not fall under our guarantee policy.
Finally: wear shoes and boots as they are intended. Leather is a natural product and shoes are made in a complicated process, largely by hand. Despite internal controls during and after manufacturing the shoe, flaws can sometimes be overseen. In many cases, a flaw can be resolved quickly; sometimes it takes a little longer.
Always notify us by completing the contact form before returning the shoes or boots. We will then indicate how to act so that the problem can be resolved quickly.
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| Functietitel | Mediator |
| Indicatie salaris (min – max] | onbekend – onbekend |
| Opleidingsniveau | HBO |
| Aantal uren (min – max) | 1 – 40 |
| Contactgegevens | Unknown , Unknown Unknown |
| Type contract | Vast |
| Branche | Detailhandel |
| Locatie | Maastricht, Limburg,Nederland |
| Soliciteer direct | https://www.monfranceschoenmode.nl/english/service/faq/ |
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