Order to Cash Specialist fulltime in Maastricht Talentmark 01-11-2023

Werken in Limburg

Introductie vacature 

We are seeking a dedicated Order to Cash Specialist EMEA B2B to ensure exceptional customer satisfaction. In this role, you'll be the primary point of contact for our diverse customer base, managing the entire order fulfillment process with precision and expertise. If you are a customer-focused team player with excellent communication skills, join our global team and contribute to our success in the medical sector. Apply now!

The Company:

We are a leading organization in the medical sector, serving a diverse customer base including clinics, hospitals, distributors and global OEM partners (Original Equipment Manufacturers).
 

Job Description:

As an Order to Cash Specialist EMEA B2B, you will represent our organization throughout the entire order fulfillment process. You will serve as the main point of contact for customers, manage the entire Order to Cash and reverse logistics process at the customer level, and coordinate closely with other global and local functions within logistics, supply chain, master data, regulatory, and legal departments. You will provide general product information to assist customers with inquiries regarding our portfolio.
 

Responsibilities:

As an Order to Cash Specialist EMEA B2B, you will be responsible for:

• Provide excellent customer support by handling customer queries, including product information, service details, order status, or general questions.
• Act as the primary contact representing the office in all communications and serve as a process gatekeeper for customer inquiries.
• Manage the Order to Cash and reverse logistics process at the customer level, including order intake, order entry, pro forma invoice for prepayments and customs, confirmation, coordination with credit management, coordination with supply chain for large orders, coordination of delivery (through Logistics) including drop shipments, transport quotations, export procedures (letter of credit, chamberized documents, commercial invoices, certificates), administration, and follow-up.
• Manage the Order to Cash and reverse logistics process by taking daily reports of open orders, billing documents, invoices, and intervene where necessary to reduce financial risk.
• Manage installation and warranty sheets returning from the market and ensure that warranty fees from global OEM sales are paid out promptly.
• Support Field Service Report administration by processing notifications when a customer calls to report a unit as broken or in need of technical support within a timely and accurate manner.
• Support Sales by processing quotes or tender responses under Sales supervision/approval.
• Handle customer complaints, both internal and external, via the defined complaint processes.
• Collaborate with global positions within regulatory and supply chain to organize and execute export orders from the US site.
• Collaborate with accounting, finance, export control to ensure timely invoicing and billing for revenue recognition.
• Ensure ICS compliance by using applicable SOPs and Work Instructions/Templates for Order to Cash and reverse logistics, including controls on invoicing and billing on a cross-functional level.

• Bachelor's degree required
• 1-3 years of applicable business experience
• Proficiency in English is required; multilingualism is highly desired and can be part of the selection process
• Proficiency in MS Office and SAP applications required
• Knowledge of the medical environment in a customer support setting preferred
• Knowledge of export regulations is preferred

• Customer-focused and a real team player; able to oversee and coordinate a process as well as work independently to steer results
• Excellent communication skills and a drive to coordinate and execute complex processes

• A challenging position within a globally operating company
• Opportunities for personal and professional development
• Attractive employment benefits, including flexible working hours and training options

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