Customer Service Representative SpangenbergGroep 09-12-2023

Werken in Limburg

 

Introductie vacature 

Reachability is 1 of the important features of good customer service!

3. Continuity

A customer service department must have a certain level of thoroughness. Boldness to make sure you understand things quickly and can translate quickly into solutions. For this too, there are actually 2 different forms:

1. External incisiveness. This is understanding customer demand quickly. An incisive customer service team quickly figures out customer queries, making conversations fluid and easy. By asking the right questions, customers are understood and helped faster, as well as more completely.
2. Internal incisiveness. Internal incisiveness is about understanding these departments and understanding their practices, interests and processes. This will make it easier for you to answer internal questions and put the information you get from these departments to good use in customer service. For example, answering questions about invoices is a lot easier if you understand the invoicing process.

4. Responsibility

Sometimes features of good customer service look like very basic success factors. As we have often described, customer service gets a lot of problems that they do not cause themselves. Things go wrong somewhere else in the organisation, which is why customers contact customer service. Good customer service takes responsibility for this. In practice, we often see problems being placed somewhere else in the organisation. That does not help the customer. Just like processes that run across all kinds of departments, the customer doesn't care. Logical. You contact customer service and expect them to take responsibility for your problem.

5. Communication skills.

Attributes of good customer service, then communication skills cannot remain named. Nitty-gritty deadpan, of course, which is why we will make it concrete. We often see good use of language and the ability to express oneself well as communicative skills. Someone who has a good story and can put everything into words well, we classify as having communication skills. ERROR! Communication starts with listening, otherwise we just call it sending. If you are communicatively skilled as a customer service representative, you first listen to your customers. You need to understand who they are and what they are up against. You can only start looking for a solution when the problem is clear. Assume that your customer wants to ask you something and wants something from you. Listen and ask to get the problem completely clear. If the question is completely clear and you can then articulate the answer well and even anticipate any follow-up questions, then yes, you are communicatively proficient.

6. Part of the organisation.

Customer service is still often seen as a necessary evil. A department that is not taken too seriously and is cut back on if possible. Good customer service ensures that they are connected internally. That they are part of the organisation and that other departments value customer service. By demonstrating added value, you ensure that you are appreciated internally and are not seen as that nagging department where nothing ever goes right. The tricky thing is that in general, it is mainly the costs of customer service that are transparent, much less what it brings in. So make sure you can. With revenue, think of things like

1. Customer satisfaction , good customer service ensures higher customer satisfaction.
2. Sales, good customer service drives more sales. Both directly and indirectly.
3. Differentiation, better customer service as the competition is just a competitive advantage
4. Knowledge, customer service knows what is going wrong elsewhere in the organisation. That's gold for any organisation that wants to optimise and wants to constantly improve the customer experience

Who are we?

We are SpangenbergGroup! And we can help you make your customer service a good customer service to make. Just good customer service where the basics are in order. Where customer contacts add value to the customer experience. We unburden you in the area we are good at ( customer service ) so you can concentrate worry-free on what you're good at. Sound good?

SpangenbergGroup has successfully passed the PCI DSS certification test. We meet everything international requirements

Vacature eisen

Unknown

 

Functietitel	Medewerker Klantenservice
Indicatie salaris (min – max]	onbekend – onbekend
Opleidingsniveau	MBO
Aantal uren (min – max)	1 – 40
Contactgegevens	Unknown , Unknown Unknown
Type contract	Vast
Branche	Advies/Consultancy
Locatie	Maastricht, Limburg,Nederland
Soliciteer direct	https://spangenberggroep.nl/en/blog/6-traits-of-good-customer-service-department/

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